Experience : Maximum Entertainment, Inc. Baltimore, MD June 2007 – Present Operations Manager · Interpret the cosmetic requirements of the client to produce the highest quality of work, and communicate said requirements to the style team · Read scripts/production outlines to ascertain required look/visual implications, known as production study · Prepare models for presentation by applying makeup, bronzers, and self-tanning lotions · Maintain awareness of health and safety concerns · Ensure makeup and hair continuity and liaising with other members of the design team to produce a consistent overall effect · Demonstrate and implement a practical understanding of the effects of lighting, the photographic progress, and colors/special effects · Maintain an up to date knowledge of available, cutting edge products and trends Trade Secret Salon Towson, MD April 2006 – June 2007 Salon Manager · Serve as Salon Manager for both Towson and Owings Mills locations, and assuming responsibility for daily operations at both salons · Set daily personal and storewide goals · Present clients with a professional image and experience in salon/ retail storefront · Train new staff and new Management at various locations throughout the Baltimore Metro district · Host monthly classes for the entire district taught by educators from various top name salon brands sold in stores · Provide relief to salons in need by traveling to stores without management · Assist Area Supervisor in monthly salon scoring Elephant Wireless (A Cingular Wireless Premium Retailer) Columbia, MD March 2002 – April 2006 District Manager · Analyze daily production reports for sales, cellular activations, markdowns/markups, lost/stolen items and equipment needing repair · Assist customers with advanced support inquiries · Direct operations for seven locations with over 50 employees · Ensure proper management protocol are being followed at each location · Perform interstore transfers · Coordinate training sessions (6 times annually) and quarterly management training sessions · Provide merchandising standards for all Baltimore/Washington district locations SkinMarket Cosmetics Columbia, MD December 1999 – March 2002 Assistant Manager · Supervise and assist in the training of up to five sales mavens · Perform walk-in and appointment set makeovers · Provide support to upper store management by reinforcing company policies and safety standards · Responsible for administration and control of financial transactions during scheduled shifts · Directed all activities required to achieve store goals Education Liberty High School, Sykesville, MD High School – Spanish, General Subjects, June 2001 Blackstone Career Institute Associates – Paralegal Studies, October 2011 Skills · Solid leader with strong interpersonal and communication skills · Sound analytical and decision making skills · Ability to multi-task under critical time constraints · Inspiring communication skills with proven results · Verifiable talent for maintaining profitable retail operations, with success in capitalizing on growth opportunities, implementing promotional/marketing strategies, and upholding fiscal integrity · Implemented an upgraded training program, thereby increasing productivity and revenue Languages · Fluent in Spanish · Moderate knowledge of Sign Language