Candidate Information

Full Name
Lillian Madden
Age
37
Education
San Francisco Institute of Esthetics and Cosmetology; Esthetics, Fashion Institute of Design and Merchandising SF; Merchandise Marketing
Experience
Bliss Spa; retail manager & esthetician, SFIEC; Esthetic Instructor, Sales and Artistry for Clinique and MAC Cosmetics, and Beauty Consulting at wellness retreats in California
Job Type
Full-time

Contact Details

Phone
Address
2337 Ransom Ave
State
CA
Country
United States

About candidate

About you
Experienced skincare and beauty advisor in luxury environments with a strong foundation in product training, retail sales performance , inventory management and advanced skincare knowledge. I excel at building long term client relationships and customizing beauty recommendations in various contexts delivering thoughtful, conversion-driven consultations that balance expertise, warmth, and brand trust across in-person and remote environments.
What are you looking for in a new role?
I am seeking a role within luxury beauty consulting where expertise, product education, and consultative selling are central to the client experience and long-term brand success. My experience building trust and customer relationships throughout the beauty industry spectrum- as an aesthetician and in customer service, retail sales, product eduction, training and consultations- as well as client facing roles in luxury hospitality, makes me extremely well-suited for high-end virtual consulting beauty services.
What you are interested in working with us?
Blossom Beauty Care’s integration of luxury beauty, wellness-informed skincare, and relationship-driven sales aligns directly with my background and strengths. A remote role in this environment is ideal. My experience sits at the intersection of advanced skincare knowledge, consultative selling, and holistic client care- helping clients achieve results while building trust, loyalty, and long-term engagement. I’m well versed in utilizing CRM and align with Blossom’s emphasis on expert guidance, personalized routines, and thoughtful upselling because it reflects the way I naturally support both client outcomes and business growth.
What has been most challenging experience in a past role?
One of the most challenging experiences in my career was working with clients who had complex, longstanding skin concerns and high expectations after trying many products without success. Balancing emotional sensitivity, education, and realistic outcomes required deep product knowledge, careful listening, and clear communication. I learned to slow consultations, set informed expectations, and build trust through thoughtful follow-up. That approach consistently led to stronger client relationships, improved results, and long-term loyalty.

Cover latter

I am excited to apply for the Remote Luxury Beauty Consultant position with Blossom Beauty Care. With over a decade of experience in luxury skincare, retail sales, and client relationship building, my background aligns seamlessly with Blossom’s commitment to expert-led, personalized beauty consultation.

My professional foundation includes formal training at FIDM and the San Francisco Institute of Esthetics & Cosmetology, paired with hands-on experience in luxury beauty and hospitality environments such as Bliss, MAC Cosmetics, and the W Hotel. These roles required a high level of skincare expertise, discretion, and relationship-driven service. I have also worked with CRM platforms including Salesforce, supporting thoughtful client follow-up and long-term engagement—skills that translate seamlessly into Blossom’s remote, consultative sales model.

Throughout my career, I have specialized in education-driven sales, helping clients navigate complex skin concerns through informed, personalized routines rather than transactional recommendations. I bring advanced product knowledge, strong performance accountability, and a calm, trustworthy consultation style that supports both client confidence and long-term brand loyalty. I am highly comfortable engaging clients remotely through phone, video, and digital platforms while maintaining elevated service standards.

I am particularly drawn to Blossom Beauty Care’s integration of luxury beauty and wellness, as well as its focus on one-on-one client relationships built through trust, expertise, and consistency. This approach reflects how I have successfully built loyal client bases and met sales goals throughout my career.

I would welcome the opportunity to contribute my experience, professionalism, and passion for elevated client care to the Blossom Beauty Care team. Thank you for your time and consideration.

Warm regards,

Lillian Madden